Terms of Service
These Terms & Conditions (hereby referred to as “Terms”) serve to govern the use and access of our Social media services (hereby referred to as “Services”). Please read these Terms of service carefully before using SproutySocial.
A company, organization, individual or other qualified third party we refer to in these Terms are considered the “Customer”. It is the sole responsibility of the Customer to comply with Instagram rules and any legislation that they are subject to. The Customer uses SproutySocial at their own risk. SproutySocial is not responsible for your actions and their consequences. We are not to blame if your Instagram account is banned for any reason.To provide the Service we require the Customer Instagram username and password to obtain required information for the API of the relevant social media platform. We don’t store, give away, or otherwise distribute the password to any third parties. We will not post or comment on any accounts on the Customer account’s behalf.We do not make any claims as to the ownership of these accounts to which we have been given access.It is the Customer’s responsibility to ensure that their profile is connected to the service as long as the subscription is active.By purchasing our service you agree that you clearly understand and agree what you are purchasing, and will not file a fraudulent dispute via your bank or the payment processor used.
The service offers focus on bringing the attention of real users to your Instagram profile with goals that may include increasing followers, likes, and comments. The expected amount of followers, likes and comments is not guaranteed to you in any way. Regardless of any perceived representation to the contrary, SproutySocial in no way guarantees a specific result for Customers. You understand that you are paying us for our effort to generate results, but that results are never guaranteed as there are many factors involved, some of which are out of our control. Moreover, we cannot protect you from spam, fake, or inactive followers, as it is not always possible to avoid them. It is understood that SproutySocial has no control over Instagram and if they decide to make changes to their platform.We can’t guarantee the continuous, uninterrupted or error-free operability of the services. SproutySocial agrees to extend your current billing month for any unexpected delays or downtime caused by technical issues on our side within reasonable limits, as determined by our team.
Yearly Plans are offered at a significant discount, and as such, are non-refundable. We understand that a lot can change on social media in a year, which is why we can offer to move your subscription to any other account of your choosing. Yearly plans that come with a growth Guarantee will have their billing dates extended to ensure that the client is only paying for results. That means that we may postpone your billing date to ensure that you reach your yearly goals without incurring any additional charges or renewals.
Social media is dynamic, and even our expert account managers can’t create followers out of thin air. If there is ever any drop in your progress and we do not get you the guaranteed amount of actions(measured via monthly reports) through our service, we will extend your current subscription month to ensure you are not billed until we get you the results you paid for. The extension will be done by postponing your next billing cycle.
If your refund is approved and within the terms of our policy then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 3-10 business days. Refunds for any subscription type due to loss of access to a service related to Instagram will be honoured at the sole discretion of the Company. This may include loss of access to an account and loss of access to features within a social media app, in example features related to Instagram Reels.
Pausing an account does not cancel the subscription and related charges. It does not pause the subscription itself, meaning it does not affect time until the subscription is renewed or the billing date. We don’t currently credit additional days for paused days. If you believe you should be credited with days for a paused account please contact Support. It is the sole responsibility of the Customer to provide updated passwords to SproutySocial during their use of the SproutySocial service. Any downtime of service in relation to a client not providing their current password will not result in any payment reimbursement for that period of time.
Refund requests based on performance issues are reviewed on a case-by-case basis. Requests may include but are not limited to slow growth or irrelevant quality of followers and/or likes. While the Company strives to render Services as best as possible, the Company is under no obligation to fulfil requests of refunds.
The Customer is expected to perform adequate research before purchasing the service, and as such, we cannot issue refunds on this basis. If you have any questions about a specific feature, functionality, or company policy please contact our team via Dashboard or email us at email@example.com. We will be happy to answer all your questions and help you decide if SproutySocial is the right fit for you.
If the Customer cancels their Billing Agreement, the Company will provide services until the end of the current billing period, after which the service will be cancelled. To cancel, contact our team via Dashboard or email firstname.lastname@example.org at least 48 hours before the next billing date. If charged despite timely cancellation, reach out to our team for resolution and refund.No refunds will be issued for cancellations after a trial period has ended and charges have been incurred. Clients must cancel at least 24 hours before the 7-day free trial ends to avoid charges.
Our growth system works within the limits set by Instagram for every specific account, which are affected by a variety of factors, including your Instagram account history, Trust Score, and overall posting and browsing habits. As such, it is impossible to guarantee a minimum interaction uptime for every specific account. While the Company cannot issue a refund for something outside of our control, we want to make sure every client has an excellent user experience. In case of downtime, we will be happy to extend your subscription or issue promotional credits. Please contact us if you have any issues with your subscription.