Terms of Service

Updated on: 12 April, 2024

These Terms & Conditions (hereby referred to as “Terms”) serve to govern the use and access of our Social media services (hereby referred to as “Services”). Please read these Terms of service carefully before using SproutySocial.

Terms are legally binding.

By using the Services we provide, you agree to be legally bound by the Terms outlined on our website as well as comply with the Privacy Policy also defined on our website. This website is operated by Pianalytica Ltd. Throughout the site, the terms “we”, “us” and “our” refer to SproutySocial. Pianalytica offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. SproutySocial is not affiliated with Instagram, Facebook or any Instagram third-party partners in any way. Any new features or tools which are added to the current Service shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Customer Responsibilities

A company, organization, individual or other qualified third party we refer to in these Terms are considered the “Customer”. It is the sole responsibility of the Customer to comply with Instagram rules and any legislation that they are subject to. The Customer uses SproutySocial at their own risk. SproutySocial is not responsible for your actions and their consequences. We are not to blame if your Instagram account is banned for any reason. To provide the Service we require the Customer Instagram username and password to obtain required information for the API of the relevant social media platform. We don’t store, give away, or otherwise distribute the password to any third parties. We will not post or comment on any accounts on the Customer account’s behalf. We do not make any claims as to the ownership of these accounts to which we have been given access. It is the Customer’s responsibility to ensure that their profile is connected to the service as long as the subscription is active. By purchasing our service you agree that you clearly understand and agree what you are purchasing and will not file a fraudulent dispute via your bank or the payment processor used.

Service Responsibilities

The service offers focus on bringing the attention of real users to your Instagram profile with goals that may include increasing followers, likes, and comments. The expected amount of followers, likes, and comments is not guaranteed to you in any way. Regardless of any perceived representation to the contrary, SproutySocial in no way guarantees a specific result for Customers. You understand that you are paying us for our effort to generate results, but that results are never guaranteed as there are many factors involved, some of which are out of our control. Moreover, we cannot protect you from spam, fake, or inactive followers, as it is not always possible to avoid them. It is understood that SproutySocial has no control over Instagram and if they decide to make changes to their platform. We can’t guarantee the continuous, uninterrupted, or error-free operability of the services. SproutySocial agrees to extend your current billing month for any unexpected delays or downtime caused by technical issues on our side within reasonable limits, as determined by our team.

Notable Rules

The Services provided by SproutySocial require for the Customer to follow the Rules specified below as well as comply to the Privacy Policy described. By agreeing to these Terms of Service, you represent that you are at least 18 years old. Services we provide are strictly unavailable to children under the age of 18. If a child under the age of 18 has provided us with their information without a consenting parent/guardian, please contact us immediately. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

Refunds (If applicable)

Yearly Plans are offered at a significant discount, and as such, are non-refundable. We understand that a lot can change on social media in a year, which is why we can offer to move your subscription to any other account of your choosing. Yearly plans that come with a growth Guarantee will have their billing dates extended to ensure that the client is only paying for results. That means that we may postpone your billing date to ensure that you reach your yearly goals without incurring any additional charges or renewals.

Plans with Action Guarantees

Social media is dynamic, and even our expert account managers can’t create followers out of thin air. If there is ever any drop in your progress and we do not get you the guaranteed amount of actions (measured via monthly reports) through our service, we will extend your current subscription month to ensure you are not billed until we get you the results you paid for. The extension will be done by postponing your next billing cycle.

Refunds When Loss Access to Service

If your refund is approved and within the terms of our policy then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 3-10 business days. Refunds for any subscription type due to loss of access to a service related to Instagram will be honored at the sole discretion of the Company. This may include loss of access to an account and loss of access to features within a social media app, for example, features related to Instagram Reels.

Refunds When Account is Paused or Disconnected

Pausing an account does not cancel the subscription and related charges. It does not pause the subscription itself, meaning it does not affect time until the subscription is renewed or the billing date. We don’t currently credit additional days for paused days. If you believe you should be credited with days for a paused account please contact Support. It is the sole responsibility of the Customer to provide updated passwords to SproutySocial during their use of the SproutySocial service. Any downtime of service in relation to a client not providing their current password will not result in any payment reimbursement for that period of time.

Refunds Due Performance Issues

Refund requests based on performance issues are reviewed on a case-by-case basis. Requests may include but are not limited to slow growth or irrelevant quality of followers and/or likes. While the Company strives to render Services as best as possible, the Company is under no obligation to fulfill requests of refunds.

Refunds Due Inactivity

Our growth system works within the limits set by Instagram for every specific account, which are affected by a variety of factors, including your Instagram account history, Trust Score, and overall posting and browsing habits. As such, it is impossible to guarantee a minimum interaction uptime for every specific account. While the Company cannot issue a refund for something outside of our control, we want to make sure every client has an excellent user experience. In case of downtime, we will be happy to extend your subscription or issue promotional credits. Please contact us if you have any issues with your subscription.

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