Thank you for choosing to be part of our community at SproutySocial (“company”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at contact@sproutysocial.com. When you visit our website https://www.sproutysocial.com, and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. We seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our Sites and our services. This privacy policy applies to all information collected through our website (such as https://www.sproutysocial.com), and/or any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the “Sites“). Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.
What Information Do We Collect?
Personal Information You Disclose to Us: We collect personal information that you provide to us such as name, address, contact information, passwords and security data, and payment information. We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our products and services, when participating in activities on the Sites or otherwise contacting us. The personal information that we collect depends on the context of your interactions with us and the Sites, the choices you make and the products and features you use. The personal information we collect can include the following: Name and Contact Data, Credentials, Payment Data.
Information Automatically Collected
Information automatically collected: Some information – such as IP address and/or browser and device characteristics – is collected automatically when you visit our Sites. We automatically collect certain information when you visit, use or navigate the Sites. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Sites and other technical information. This information is primarily needed to maintain the security and operation of our Sites, and for our internal analytics and reporting purposes. Like many businesses, we also collect information through cookies and similar technologies.
How Do We Use Your Information?
We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent. We use personal information collected via our Sites for a variety of business purposes described below. We indicate the specific processing grounds we rely on next to each purpose listed below.
How Do We Use Your Information?
We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent. We use personal information collected via our Sites for a variety of business purposes described below. We indicate the specific processing grounds we rely on next to each purpose listed below.
- To send you marketing and promotional communications.
- To post testimonials on our Sites.
- Deliver targeted advertising to you.
- Request Feedback.
- To protect our Sites.
- To enforce our terms, conditions, and policies.
- To respond to legal requests and prevent harm.
- For other Business Purposes.
Will My Information Be Shared?
We only share information with your consent, to comply with laws, to protect your rights, or to fulfill business obligations. We may process or share data based on the following legal basis:
- Consent
- Legitimate Interests
- Performance of a Contract
- Legal Obligations
- Vital Interests
Will My Information Be Shared?
We only share information with your consent, to comply with laws, to protect your rights, or to fulfill business obligations. We may process or share data based on the following legal basis:
- Consent: We may process your data if you have given us specific consent to use your personal information in a specific purpose.
- Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
- Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
- Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
- Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
Who Will Your Information Be Shared With?
We only share and disclose your information with the following third parties:
- Advertising, Direct Marketing, and Lead Generation: Google AdSense
- Communicate and Chat with Users: WhatsApp
- Invoice and Billing: Stripe, PayPal, and Apple Pay
- Web and Mobile Analytics: Google Analytics
- Website Hosting: Webflow.com
Do We Use Cookies and Other Tracking Technologies?
We may use cookies and similar tracking technologies to collect and store your information.
Is Your Information Transferred Internationally?
Our servers are located in United Kingdom, and Slovenia. If you are accessing our Sites from outside these countries, please be aware that your information may be transferred to, stored, and processed by us and our third-party service providers in these countries.
How Long Do We Keep Your Information?
We will retain your personal information only for as long as is necessary for the purposes set out in this privacy policy.
How Do We Keep Your Information Safe?
We aim to protect your personal information through a system of organizational and technical security measures.
Do We Collect Information from Minors?
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from minors.
What Are Your Privacy Rights?
In some regions, such as the European Economic Area, you have rights that allow you greater access to and control over your personal information.
Controls for Do Not Track Features
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected.
Do We Make Updates to This Policy?
Yes, we may update this privacy policy from time to time to reflect changes in our practices and legal requirements.
How Can You Contact Us About This Policy?
If you have questions or comments about this policy, you may email us at contact@sproutysocial.com.
Will your information be shared with anyone?
In Short: We only share information with your consent, to comply with laws, to protect your rights, or to fulfill business obligations. We may process or share data based on the following legal basis:
- Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
- Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
- Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
- Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
- Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
More specifically, we may need to process your data or share your personal information in the following situations:
- Vendors, Consultants, and Other Third-Party Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts. We may allow selected third parties to use tracking technology on the Sites, which will enable them to collect data about how you interact with the Sites over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, and better understand online activity. Unless described in this Policy, we do not share, sell, rent, or trade any of your information with third parties for their promotional purposes.
- Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
